Customer Service Training programmes
Empowering your team to give a first-class customer experience every time
DCX Training
Elevate Your Customer Service
DCX Training is an experienced provider of training and development solutions, specialising in helping organisations empower their teams to deliver exceptional customer experiences. With over 35 years of expertise across diverse sectors, we are ideally positioned to support your organisation in enhancing its customer service capabilities.
DCX Training
Customer Service Workshops
Our popular one-day face-to-face workshops
WorldHost Principles of Customer Service
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Enable your front-line staff to deliver
excellent customer service, and help give
your business the reputation it deserves.
What do we cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
WorldHost Dealing with Conflict
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Equip employees with the strategies to
deal with conflict, anger and abuse as a
customer facing employee.
What do we cover?
- What conflict means
- How we respond to conflict
- Recognising signs of anger
- Ways of managing and resolving conflict
- Appropriate words and actions for conflict situations
- Skills for conflict resolution
- Key phrases for conflict situations
WorldHost Inclusive Service
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Give your staff the knowledge and confidence to cater for all customers’ needs sensitively and effectively.
What do we cover?
- Identifying customers (and their different needs)
- The impact of not providing accessible services
- Putting yourself in someone else’s place
- Visible and invisible disability
- Common disabilities
- Planning for action
- Disability etiquette
- Inclusivity beyond disability
- Gender identity
- Gender neutralising
- Ageing population
Customer Service Workshops
Additional workshops available
WorldHost Supervising Customer Service
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Understand how to build and motivate your team, monitor successes and identify customer service gaps.
What do we cover?
- Customer service culture
- Identifying your customers
- Gathering, responding and applying customer feedback
- Identifying gaps in employee performance
- Developing your team
- Coaching for success
- Recruiting for success
- Service recovery
This is a two-day workshop
WorldHost Business Ambassador
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Empower staff to go above and beyond,
giving them the skills they need to become brand ambassadors for your business.
What do we cover?
- What is an Ambassador and why they are important
- Key knowledge, skills and behaviours befitting an Ambassador
- Applying basic principles of customer service throughout the duration of a customer’s journey
- Becoming familiar with the community you represent
This is a half-day workshop
WorldHost Events Ambassador
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Provide staff and volunteers with the skills
they need to deliver a warm and friendly
welcome to customers and visitors.
What do we cover?
- What is an Ambassador and why they are important
- Key knowledge, skills and behaviours befitting an Ambassador
- Applying basic principles of customer service throughout the duration of a customer’s journey
- Information about your event
This is a half-day workshop
All courses delivered face-to-face and available throughout the United Kingdom (subject to availability)
DCX Training
Andy Doyle
With over 35 years of experience in customer-facing roles, I am dedicated to ensuring that customers receive an exceptional experience every time—whether in person, over the phone, or online.
Having worked across diverse sectors including finance, hospitality, property, and education, I've learned that empathy, friendliness, and respect are essential in every interaction.
Through the customer service training programmes I deliver, I help teams reflect on their service practices and empower them to approach every customer interaction with the right mindset. My goal is to ensure that every customer leaves with a positive impression, whether they are external clients or internal colleagues.
WorldHost Approved Trainer
At DCX Training, we are committed to providing the highest quality customer service training for your teams, which is why we have chosen to deliver WorldHost programs. These globally recognised training suites have been successfully implemented across a variety of businesses and prestigious global events. Our goal is to equip your teams with the skills and knowledge they need to excel in customer service, ensuring a positive experience for everyone involved.
Let us help empower your team to give a first-class customer experience every time with WorldHost!
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